How can I see my order's status?

Upon finalizing a purchase, the online store sends five emails. The first is the confirmation of the order, the second is the payment approval, the third is the invoice, the fourth is to send with the tracking code, and lastly, an email to confirm delivery. The shipping company will also send emails with the status of the order until it is delivered.

You can also track the order using your account, by logging in and clicking "My orders". Select the order you wish to see the updates and tracking code.

How do I track my order?

Every order has its own tracking code and you receive this information via email.

You can also track the order using your account, by logging in and clicking "My orders". Select the order you wish to see the updates and tracking code.

How do I know when my order has been approved?

For your safety, we perform a through analysis of all received orders, guaranteeing that the delivery exceeds your expectations.

In case the is any information that needs to be added, our Customer Services Center may contact you via telephone or email.

Can I change my order?

We cannot make any changes to an order after the purchase has been finalized. If you wish to cancel the purchase to re-order. Once the order if finalized, we cannot cancel the order, only make a return.

How long does it take for my order to be approved?

All online store orders are analysed for approval, for your security. It may take up to 2 business days.

My order is late. How to proceed?

First, we ask that you check wether the dates, keeping in mind that the delivery date is created on the first week day after the payment appoval has been given.

In case your order is late, please contact our Customer Service so that we can analyze the situation with the shipping company.

Why was my order canceled?

Contact our Customer Service so that we can indentify what may have happened.

Can I cancel my order?

At this time, once the order has been approved you may not cancel the order. If you are not satisfied with your purchase once you receive it, you may consider returning it.